Shipping & Handling
*Update - We are currently only shipping domestically in Canada
Shipping and handling is a key pillar of our success at SurplusByDesign. We are committed to getting every package out as fast as possible, safely, and accurately.
Shipping is provided by a major common carrier and costs are calculated prior to checkout and can be reviewed before purchasing the item. Additional shipping fees may apply to areas that the common carrier doesn't service. Our customer service team will contact you prior to shipping your item if this applies to your location.
All paid items are shipped within 1-2 business days (not weekends) Once the shipment is made you will receive a tracking number to follow your package.
Please be aware that the payment clearing date may vary depending on the method of payment that you choose, this could affect when your item is shipped.
We do not offer local pick up of any of our items. We only ship to the confirmed shipping address. Shipping address cannot be changed after purchase.
Common carriers are UPS, FedEx, Purolator and Canada Post
Domestic Shipments:
Brokerage fees are not charged to any of our customers with a Canadian address.
When you receive a package from an international seller via through a common carrier, you are being charged customs brokerage fees, duties, and taxes. These fees are typically paid by the carrier to the various government agencies, as a cost of international shipping and they are simply recouping these costs.
These fees are never remitted to the seller. Since there are no borders to cross domestically, you will not face these fees.
If you are a rural Canadian customer, the carrier may have to hand off delivery to a more local carrier, in these cases there may be additional shipping fees. These are determined on a case-by-case basis, when the carrier communicates this to us.
If this happens to your order, we will contact you prior to shipping to let you know what the fees are. We do not mark up the fees, we only pass along the true cost of delivery to these rural regions.
International shipments:
We do not ship product internationally. We apologize for any inconvenience.
Brokerage Fees:
Please be aware that only international customers will be subjected to brokerage fees as well as duties and taxes on all deliveries. These will be charged C.O.D. and are the responsibility of the customer.
The shipping fee that you paid us covers only the cost of shipping. These additional fees are collected as the cost of importing and are in no way remitted to Surplus by Design. If you have any questions on this, please feel free to enquire with major common carrier.com (https://www.major common carrier.com/us/en/support/contact-us.page)
Security:
Major carriers offer real-time package tracking, so you can always see the most recent activity on your package. You will receive your tracking information directly once an order is shipped.