We at SurplusByDesign understand that at times, all the information contained in a listing can be a little overwhelming and a little confusing. Hopefully this page can help to settle some of the questions you may have about what certain statements in our listings mean.
NEW: Working product in mint cosmetic condition, it includes all original accessories such as power supplies or power cords. This item is brand new in manufacture's packaging.
GRADE A: Working product in almost perfect cosmetic condition with very little to no wear. Grade A product is fully tested to be in perfect working condition. This product will include open box and new units that had very minor to no previous use and is usually in the original manufacturer packaging. There could be very minor imperfections which will not affect the overall performance of the item may be present.
GRADE B: Working product with light blemishes, scuffs or minor scratches may appear on the product exterior. Grade B product is fully tested to be in working condition that shows minor signs of previous use. These items can have blemishes or cosmetic marks not affecting their overall performance. This product could include returned items that show signs of use and can be in manufactures packaging or generic packaging. Items will usually be complete and with accessories although minor parts or accessories may not be present.
GRADE C: Products are in working condition that show signs of use with the possibility of dings, dents, smudges, cracks or scratches on the product or another form of cosmetic imperfection. The cosmetic condition of the product may have noticeable wear and tear. This product may come in manufactures packaging or generic packaging. Accessories may or may not be present with product.
AS IS: This is for items that do not work at all, either from heavy physical damage or internal issues.
BILINGUAL KEYBOARD: A bilingual keyboard has both the English and French Canadian characters on the keys that are effected. The French characters are typically on the right side of the keys and are in a different color.